GDPR STATEMENT
This GDPR agreement sets out how personal data collected during the course of therapy is stored and processed to ensure privacy and confidentiality.
Information Gathered
Information is gathered via the client take on form and session notes taken during each appointment. Other forms specific to the treatment may also be used where relevant to the presenting problems, this might include GAD7, PHQ-9, IAPT Phobia Questionnaire.
Zoom is used for on-line therapy and is securely encrypted. Recorded sessions are deleted 7 days after the recorded session has been shared with the client.
Therapeutic e-mail exchanges will be destroyed after the therapy has ended. Should they wish to, the client can also request these be deleted after each session.
Information Storage
Personal data collected via any form of contact, that is either by e-mail or phone will be kept securely as detailed below.
The client take-on form, contact details, brief session notes and other forms are stored on a computer and password protected.
The brief session notes are anonymized using the clients initials only and are password protected.
All reasonable steps are taken to ensure that client data is treated securely and in accordance with this privacy policy.
How information is used
Contact details are used to provide clients with information of services, advice and guidance requested. They are also used to book client sessions and inform the client of any changes in appointment times or in the rare case of cancellation.
The session notes and any supporting forms are used to carry out my obligation as a therapist.
As part of my continuous professional development, I attend supervision regularly. This is bound by a confidentiality contract with the supervisor and to protect your identity I only use the initial of your first name.
If testimonials are provided by the client, then they will only be published with the consent of the client. No testimonial will be published without this prior consent, to be given in writing.
Data retention and duration
Text communication is deleted immediately while emails are purged once a month. After therapy has finished, your phone number will be deleted from my phone.
Client consultation form, brief sessions notes and any specific CBT forms will be retained for as long as we are working together. After therapy has finished, I will retain these documents for a further year in case you decide to return to therapy with me.
Your rights
You are entitled to view, amend, or delete the personal information that I hold. All requests have a month to be carried out
In the event of a data breach
I have a legal obligation to report a data breach to you and the Information Commissioners Office (ICO) within 72 hours.
Disclosure of your personal information
Client data will only be disclosed or shared where I am under a duty to disclose this in order to comply with any legal obligation. For example, as a legal requirement such as safeguarding children or vulnerable adults, terrorism or money laundering. Further information of confidentiality is found in Annex 2 of the contract form.
Changes to the GDPR agreement
I will notify you of changes I may make to this privacy policy in the future.
Consent to the GDPR agreement
Signing the Client Contract Form and using the services of Find A New Way constitutes client approval and acceptance of this agreement. In this the client consents to the use and storage of their data as detailed above. The client has the right to withdraw their consent at any time.
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Who we are
Our website address is: https://findanewway.co.uk.
What personal data we collect and why we collect it
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service Privacy Policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Contact forms
Cookies
If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select "Remember Me", your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Analytics
Who we share your data with
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.